FAQ

We ship from the United States and offer free standard shipping to eligible addresses in the contiguous United States and Washington, DC. Alaska, Hawaii, U.S. territories, international destinations, and some remote or island addresses are outside our delivery area. Checkout confirms whether we can ship to your address.

Processing takes 1–3 business days. Standard transit takes an estimated 3–5 business days after dispatch, for an estimated total of 4–8 business days. The order cutoff is 4:00 p.m. Eastern Time on business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day.

We email tracking details when your order ships. If you cannot find that email or tracking shows a delivery you did not receive, contact us with your order number so we can look into it.

Email us as soon as possible with your order number and the change you need. We will confirm whether the change is still possible. Once your order has shipped, see our Return and Refund Policy for your options.

Prices are in U.S. dollars and include applicable sales tax. Checkout shows the payment methods available for your order and the total before you place it.

Email support@crestfieldhome.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason. We accept change-of-mind returns and returns for damaged, defective, or incorrect items. Please contact us before mailing your return so we can send instructions and arrange the return shipping at our expense. There is no restocking fee.

Yes. Contact us within 30 days of delivery with your order number and the item you would like instead. Exchanges depend on availability. We cover return shipping and standard shipping for the replacement. If the replacement is unavailable, we can process a refund for the returned item.

We process your refund to the original payment method within 3 business days after receiving and inspecting your return. Your bank or payment provider may take additional time to post it.