Terms of Sale

These terms apply to purchases from CRESTFIELD at crestfieldhome.com. The seller is CRESTFIELD 23 COMMERCE LLC.

Placing an order

Before you submit your order, review the products, quantities, delivery address, and order total. We use the email address you provide at checkout to send order information and tracking details. Fulfillment depends on product availability and payment authorization.

Prices, tax, and payment

Prices are shown in U.S. dollars and include applicable sales tax. Standard shipping is free for eligible delivery addresses. The payment methods available for your order and the total payable are displayed at checkout before you place the order.

Order changes and fulfillment

If you need to change an address or cancel an order, contact us as soon as possible with your order number. We will confirm whether the request can still be accommodated. If we cannot fulfill an item, we will notify you and promptly refund the amount paid for that item.

Shipping and delivery

We ship from the United States to eligible addresses in the contiguous United States and Washington, DC. We exclude Alaska, Hawaii, U.S. territories, international destinations, and some remote or island addresses. Checkout confirms whether we serve your address.

Processing takes 1–3 business days. Standard transit takes an estimated 3–5 business days after dispatch. The cutoff is 4:00 p.m. Eastern Time on business days. See our Shipping Policy for details.

If we cannot ship within the stated processing time, we will contact you about the delay and give you the option to agree to a revised shipping timeframe or cancel and receive a prompt refund for the unshipped merchandise.

Returns, exchanges, and refunds

You may request a return within 30 days of delivery, including for a change of mind. Contact us before mailing a return so we can provide instructions and arrange return shipping at our expense. There is no restocking fee.

Exchanges are subject to availability. We cover return shipping and standard shipping for the replacement. Refunds are processed to the original payment method within 3 business days after we receive and inspect the return. Your payment provider may take additional time to post the credit.

If your item arrives damaged, defective, or incorrect, contact us with your order number and a description of the issue. For the complete procedure, see our Return and Refund Policy.

Customer rights

Nothing in these terms limits any rights or remedies available to you under applicable law. Our Terms of Service also apply when you use the store.