Shipping policy

Delivery area and shipping cost

Orders ship from within the United States. We offer free standard shipping to eligible addresses in the contiguous United States and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations. Some remote and island addresses within our delivery area are also excluded. Checkout confirms whether shipping is available to your address.

Processing and delivery times

Order processing takes 1–3 business days. Standard transit takes an estimated 3–5 business days after dispatch. The total estimated delivery time is 4–8 business days, including processing and transit.

The daily order cutoff is 4:00 p.m. Eastern Time on business days. Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays.

Tracking and delivery issues

We email tracking details when your order ships. If tracking shows a delivery you did not receive, or if your order arrives damaged, email support@crestfieldhome.com with your order number so we can help.

If we cannot ship within the stated processing time, we will contact you about the delay and give you the option to agree to a revised shipping timeframe or cancel and receive a prompt refund for the unshipped merchandise.