Refund policy

Return window

You may request a return within 30 days after delivery for items purchased from CRESTFIELD. We accept returns for change of mind as well as for damaged, defective, or incorrect items.

How to return an item

Email support@crestfieldhome.com with your order number, the item you wish to return, and the reason for the return. We will send you the return shipping instructions. If your item arrived damaged, defective, or incorrect, please describe the issue so we can help.

Returns are sent by mail to 408 Calloway Street, Hazel, KY 42049, United States. Please contact us before shipping so we can arrange and cover the return shipping. There is no restocking fee.

Exchanges

To request an exchange, email us within 30 days of delivery. Exchanges depend on availability. We cover return shipping and standard shipping for the replacement item. If a replacement is unavailable, we can process a refund for the returned item.

Refunds

We process refunds within 3 business days after receiving and inspecting the return. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

This policy does not limit any rights you have under applicable law.